cu66's Privacy Policy

cu66 ("we", "us", or "platform") operates a safe and reliable online gaming environment for players in Bangladesh. This privacy policy explains what information we collect, how we use it, and how we keep it secure when you use cu66's website, mobile platform, or other services.

This policy applies to all cu66 services — from account registration through gameplay, financial transactions, and customer support. By using our platform, you are considered to have accepted the terms of this policy.

cu66 collects only the information needed to deliver our services properly and ensure the security of your account. The types of information we collect are described in detail below.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only for users aged 21 or older)
• Email address and mobile number
• Residential address
• National ID or passport details (where identity verification is required)
• Payment method details (related to bKash, Nagad, Rocket, Upay, or bank transfer)
• Any information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Log data related to page visits, clicks, and session duration
• Gameplay history and betting patterns
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive limited information from trusted third-party verification services. Information collected in this way is also protected under this privacy policy.

cu66 uses collected information only for the legitimate purposes listed below. We never use your information for unnecessary purposes or sell it to third parties.

cu66's website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Cookies are small data files stored in your browser.

4.1 Essential Cookies

These cookies are necessary for the platform's core functionality — such as maintaining login sessions, security verification, and payment processing. Disabling them will prevent the platform from working properly.

4.2 Analytics Cookies

These cookies help us understand how users are using cu66 — which pages are visited most, where issues arise, and so on. This information is collected in fully anonymized form.

4.3 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note, however, that disabling essential cookies will prevent many cu66 services from working properly.

cu66 never sells your personal information to third parties. However, we may share necessary information in the following limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted organizations that help us deliver our services — such as payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification services, and technology service providers. All such partners are contractually bound to uphold our privacy standards.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft may process minimal technical information related to gameplay on their platforms. This information is governed by their own privacy policies.

5.3 Legal Obligations

In the event of a court order, legal process, or legal obligation, cu66 may be required to provide necessary information to the relevant authorities.

5.4 Fraud Prevention

Information may be shared with relevant authorities or partners to prevent and investigate fraud, scams, or other illegal activity.

cu66 follows industry-standard technologies and processes to protect your personal information. Our security infrastructure includes the following measures:

• SSL Encryption: All data transmitted on the platform is protected by 256-bit SSL encryption, which prevents unauthorized access by third parties.
• Database Encryption: Stored sensitive information — particularly passwords and financial data — is kept in encrypted form.
• Access Controls: Only authorized cu66 staff have limited access to user information, and only when specifically required.
• Regular Security Reviews: Regular system reviews and penetration tests are conducted to identify and address potential security vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available as an additional security layer for your account.
• Server Security: All data is stored on secure servers protected by firewalls and intrusion detection systems.

While we are committed to ensuring the highest level of security, no digital system is entirely risk-free. We therefore ask that you keep your account password private and do not share it with anyone.

cu66 retains your personal information only for as long as necessary. In determining retention periods, we consider the following:

• All profile information is retained for as long as the account remains active.
• Even after an account is closed, records of financial transactions may be retained for the applicable period due to legal or regulatory requirements.
• Information related to fraud prevention may be retained for an extended period in the interest of security.
• Once the required period has ended, information is securely deleted or anonymized.

As a cu66 user, you have the following rights over your own personal information:

8.1 Right to Access

You may ask cu66 at any time what information we hold about you and for what purpose it is being used.

8.2 Right to Rectification

If your profile contains any incorrect or outdated information, you may request a correction. Many details can be updated directly from account settings; for more complex cases, contact customer support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, where legal obligations exist, this right may be limited.

8.4 Right to Opt Out of Marketing

You may stop receiving marketing emails or notifications at any time. Each marketing email contains an "Unsubscribe" link, or you can make the request directly through customer support.

8.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may raise a complaint with cu66's customer support team and we will review the matter as promptly as possible.

cu66 strictly provides services only to individuals aged 21 or older. We never knowingly collect or store the personal information of minors.

Through an age verification process at registration, we ensure that only adults use our platform. If we become aware that a minor's information has been collected in error, we will immediately delete that information and close the associated account.

cu66's platform integrates the services of various game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft). These providers have their own privacy policies, which are outside cu66's control.

Payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — process transactions directly through their own platforms and their independent privacy policies apply. It is advisable to review the relevant payment provider's policy before using their services.

cu66 may update this privacy policy from time to time — due to changes in services, adoption of new technologies, or legal requirements. For any significant changes, we will:

• Send a notification to your registered email;
• Display a prominent notice on the platform;
• Show a "Last Updated" date at the top of the page.

Continued use of cu66 after the updated policy is published means you have accepted the new policy. We recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact cu66's customer support team. Our team is available in both Bengali and English, 24 hours a day, seven days a week.

We are committed to processing any privacy-related request promptly. Applicable requests will be fulfilled after identity verification.